Return Policy

Returns, Credits & Refund Policy Last updated: 18 August 2026 At Agni Studio, many of our products are manufactured to order. Please review product details, dimensions, colours and specifications carefully before purchasing. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. 1. Change of Mind Agni Studio does not provide cash refunds for change-of-mind purchases. Where we agree to accept an eligible change-of-mind return, we may provide store credit for a future Agni Studio purchase rather than a cash refund. Any return must first be approved by Agni Studio before the product is sent back. Unless required otherwise by law, return postage costs for an approved change-of-mind return are the customer's responsibility. 2. Custom Orders Custom-made, personalised or specifically commissioned products cannot be returned, exchanged, refunded or credited for change of mind. This includes products manufactured according to: Customer-provided dimensions or specifications Customer-requested design modifications Personalised features Custom lamp designs or configurations Other customer-specific manufacturing requirements Once production of a custom order has commenced, the order generally cannot be cancelled for change of mind. 3. Custom Colours Products manufactured in a colour specifically requested or selected by the customer as a custom colour order cannot be returned, exchanged, refunded or credited for change of mind. Please consider your colour selection carefully before confirming your order. Colours may appear slightly different between screens, photographs, lighting conditions and physical materials. 4. 3D Printed Products Many Agni Studio products are manufactured using additive manufacturing processes. Minor layer lines, seams and small variations in surface texture are normal characteristics of 3D printing and are not necessarily defects. Colours and finishes may also vary slightly between material batches. 5. Faulty, Damaged or Incorrect Products If you believe your product is faulty, significantly different from its description, damaged before dispatch, or you have received an incorrect product, please contact us as soon as reasonably possible with: Your order number A description of the issue Clear photographs or video where appropriate We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances and your legal rights, this may include repair, replacement, refund, compensation or another appropriate remedy. Store credit does not replace any right you may have to another remedy under Australian Consumer Law. 6. Delivery Damage If an item arrives damaged, please contact us promptly and retain the item, packaging and evidence of the damage while we investigate the issue with the delivery provider. Your rights under Australian Consumer Law are not affected by this policy. 7. Store Credit Where Agni Studio voluntarily provides store credit for a return or other circumstance that does not give rise to a statutory right to a refund, the credit may be used toward a future purchase from Agni Studio. Any specific conditions or expiry applicable to a credit will be communicated when the credit is issued. 8. Contact For return, credit or product-related enquiries: Agni Studio Email: madprintd@gmail.com Phone: +61 414 271 561